In response to Hurricane Ike, the Texas Department of Insurance has set up several Disaster Recovery Centers throughout the greater Houston area.  Universal North America is currently assisting policyholders with claims from its Mobile Catastrophe Response Unit at the recovery center located at Home Depot at 10707 North Freeway, Houston, TX 77037.  This location is just south of Beltway 8 on the North Freeway (I-45). 

Universal North America Mobile Catastrophe Response Unit Location

Home Depot
10707 North Freeway
Houston, TX 77037

Universal Catastrophe Response Team Members are available to take claims, help schedule adjuster visits, provide claims status and answer claims related questions.  Hours of operation for the Mobile Catastrophe Response Unit and Disaster Recovery Center are Monday through Sunday, 9 a.m. to 6 p.m.

Emergency claims service representatives are available to assist customers with claims around the clock.  As of Sunday, September 21, Universal North America had received a total of 1113 home and auto hurricane claims.  

All claims reported currently have been assigned to field adjusters for handling.  Adjusters are now in the process of scheduling inspections and conducting loss assessments. 

“While we are happy to see the number of claims reported is relatively low, we know that may change,” stated Hale Campbell, vice president of claims for Universal North America.  “As power is restored, we expect to receive more calls.  When that happens, our Catastrophe Response Team is prepared with an adequate number of field adjusters standing by ready to assist our customers with claims.”

Universal North America policyholders with hurricane damage are urged to call our claims center at 866-999-0898 to report the damage as soon as possible.