866-999-0898

1. Call our claims number 866-999-0898.  Our claims representatives are standing by 24/7 to answer your calls. We'll gather some initial information such as your name, policy number and a description of the damage.
   
   
2. After your claim has been reported, an adjuster will contact you to schedule an onsite inspection or gather additional claims information.
   
   
3. To track the progress of you claim online, log into your MY UNIVERSAL account or you may contact our claims office.
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4. Once your claim has been settled, let us know how we did. You will soon receive a claims survey via U.S. Mail or call us directly at 866-458-4262.
   
   

1. Use our online agent search to locate an agent in your area. Your agent will provide you with a quote for insurance.
   
   
2. Call us at 866-778-4462. We can assist you with any questions you may have about obtaining a quote.
   

1. Log into your MY UNIVERSAL account and submit payment using your credit card. You may also view your payment schedule and balances due.
   
   
2. Call us to make a payment using your credit card over the phone:
   Home, Personal Auto and Commercial Policies: 866-458-4262
   Flood Policies: 877-826-6924
   
   
3. Mail your payment (check or money order) to:
   

Home and Personal Auto Policies in Arizona, Hawaii, Nevada, South Carolina and Texas Universal North America P.O. Box 901036 Fort Worth, TX 76101-2036 Home and Commercial Policies in Florida Universal North America P.O. Box 730451 Dallas, TX 75373-0451 Overnight Payment Premium Billing Accounting Department 300 Burnett Street Fort Worth, TX 76102

Flood Policies  Florida Universal Department 2010 Denver, CO 80291-2010 Texas Universal Department 2017 Denver, CO 80291-2017 Arizona, Nevada, South Carolina, Hawaii Universal Department 2017 Denver, CO 80291-2017

1. Call us at the number listed below to request a change to your policy:
   Home, Auto, and Commercial Policies - 866-458-4262
   Flood - 877-826-6924
   
   
2. Log into your MY UNIVERSAL account and request any of the following policy changes online:
   • Add Coverage
   • Change Mailing Address
   • Cancel Policy
   • Change Mortgagee/Lien holder
   • Other